Capri by Fraser Ho Chi Minh City
Capri by Fraser, Ho Chi Minh City, Vietnam

    Manage Booking Manage Booking

    COVID-19: What measures are you taking to ensure the health and safety of your staff and guests?

    We are constantly evolving our offering to increase the level of health and safety for our guests and staff, so you may notice some changes during your stay. It is always our aim to ensure the highest level of service standards so if there is anything we can do to make your stay more comfortable please let us know or click

    https://www.frasershospitality.com/covid-19-update.html

    COVID-19: Can I cancel or amend my reservation that was booked directly via your website?

    We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.

    New reservations (for bookings made between now till 30 June 2020):
    • Full waiver/cancellation of any stays (14 days or less) before 30 June 2020
    • Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.

    Existing reservations (including pre-payment and advance purchase rates)
    • Full waiver/cancellation of any stays (14 days or less) before 30 June 2020
    • For stays beyond 30 June, you can choose to postpone your stay or request for a cancellation (subject to terms & conditions).

    As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact us directly.

    COVID-19: Can I cancel my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.

    COVID-19: Are you accepting new reservations / check-ins?

    We are currently accepting new reservations and welcome all guests in accordance to local regulations and recommendations. 

    Our Reservation Team will be in touch with all guests that have an upcoming reservation. Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservation. To find out more, please contact us at reservations.hochiminh@capribyfraser.com.

    COVID-19: Is your property being block-booked by the government / used as quarantine facilities?

    Capri by Fraser, Ho Chi Minh / Vietnam is not being used as a quarantine facility. We are continuously monitoring the situation and remain in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date. 

    COVID-19: Has Frasers Hospitality been awarded with any Hygiene Accreditation?

    At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities. 

    COVID-19: What are the sanitation routines and policies in place now due to Covid-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. We have heightened our preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    COVID-19: Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place. 

    COVID-19: What happens if another guest within the property is infected with Covid-19 during my stay?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties. 

    COVID-19: Are the hotel facilities open for usage?

    Our recreational and meeting facilities are open to guests, however guests are required to maintain social distancing and practice good hygiene when using these facilities. 

    COVID-19: Will Food & Beverage services be available? How will they be handled?

    All of our F&B facilities remain open. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing). 

    Where can I find the best rates?

    The best rates available on the internet can be found at https://hochiminhcity.capribyfraser.com/en. Don't forget to check out https://hochiminhcity.capribyfraser.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.hochiminh@capribyfraser.com or +84 28 5414 5555.

    Facilities And Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Capri by Fraser, Ho Chi Minh City / Vietnam features fully-furnished hotel residence with complimentary Wi-Fi, a 24/7 Gym, sauna, bicycle rental and more. For a full list of services and facilities, please visit https://hochiminhcity.capribyfraser.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.00am at Caprilicious located at level 2 of the property.

    What is the cost of breakfast?

    Breakfast is available for adults at USD 15.00 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at Caprilicious located at level 2 of the property. The well-equipped kitchenette also provides you with the convenience to cook in your apartment. There is also a sushi bar, restaurants serving various cuisines, and other dining options at Parkson's and Cresent's food court. Please feel free to approach our Front Desk for more details or reccommendations.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King and twin beds are available upon request.

    Should you require more information, please feel free to contact us at reservations.hochiminh@capribyfraser.com or +84 28 5414 5555.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary subject to availability. Extra beds are also available at USD 30.00 per night.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, newspapers are provided upon request.

    Are the residences disabled-friendly?

    Yes, Capri by Fraser, Ho Chi Minh City / Vietnam is disabled-friendly.

    Is on-site parking available and what is the cost?

    Yes, on-site parking is available with 1 complimentary lot per apartment. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, one-way airport transfer can be arranged upon request at USD 35.00 per car. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    One-way airport transfer can be arranged upon request at USD 35.00 per car. For other arrangements, please feel free to approach our Front Desk for more details.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Pick-up service can be arranged at USD 35.00 per car. Alternatively, you may wish to take a taxi from the airport. The approximate travelling time from the airport to Capri by Fraser, Ho Chi Minh City / Vietnam will take approximately 40 minutes depending on traffic conditions.

    Vicinity

    Are there any recommended attractions in Ho Chi Minh?

    Ho Chi Minh City is the largest city of Vietnam. Some of the attractions include Ben Thanh Market, Museum of Fine Arts and Mariamman Temple and more.

    For more recommendations, check out https://hochiminhcity.capribyfraser.com/en/attractions.html or feel free to approach our Client Relations Executives.

    Where are the closest bank, ATM and exchange office located?

    Eximbank and Agribank are accessible within 5 minutes of walking. There are also ATMs located at the nearby Parkson Paragon.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    For a stay of 7 nights and below, a cancellation charge of 1 night's rental will apply at the daily rate for requests received within 48 hours to arrival date.

    For stays ranging from 8 to 29 nights, a cancellation charge of 3 nights' rental will apply at the daily rate for requests received within 7 days to arrival date.

    Should you require more information, please feel free to contact us at reservations.hochiminh@capribyfraser.com or +84 28 5414 5555.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartments, the maximum occupancy is 2.

    For 1-Bedroom apartments, the maximum occupancy is 3.

    For 2-Bedroom apartments, the maximum occupancy is 5.

    Should you require more information, please feel free to contact us at reservations.hochiminh@capribyfraser.com or +84 28 5414 5555.

    Are pets allowed?

    Yes, Capri by Fraser, Ho Chi Minh City / Vietnam is a pet-friendly property. However, terms and conditions apply. For more details, please feel free to contact us at reservations.hochiminh@capribyfraser.com or +84 28 5414 5555.

    Location

    Address: No.2, Street C,Tan Phu Ward, District 7 - Lot A,  New Urban South City, Ho Chi Minh City, Vietnam |
    Tel: +84 28 5414 5555 | Fax: +84 28 5414 5566 | reservations.hochiminh@capribyfraser.com

    Address: No.2, Street C,Tan Phu Ward, District 7 - Lot A, New Urban South City, Ho Chi Minh City, Vietnam |
    Tel: +84 8 5414 5555 | Fax: +84 8 5414 5566 | reservations.hochiminh@
    capribyfraser.com


    TripAdvisor users rated our design-led accommodation in Ho Chi Minh City 4.5 out of 5 from 121 reviews.

    Awards

    View all Awards

    E-Cachet